Otelo Otelo is the Office of the Telecommunications Ombudsman.
Otelo's job is to sort out disagreements between public
communications providers and their customers.
Ofcom Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
PhonepayPlus PhonepayPlus, previously known as ICSTIS, is the organisation that regulates products or services - such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged to users' phone bills or pre-pay accounts.
Telephone Preference Service The Telephone Preference Service (TPS) is the central opt out register on which you can record your preference not to receive unsolicited sales and marketing telephone calls to your home or mobile telephone numbers.
Federation of Communication Services The Federation of Communication Services (FCS) is the UK Trade Association for the communications services industry representing businesses delivering products and services to customers by radio, mobile, fixed and IP telephony.
Topcomm Topcomm is a service designed to help fixed line telecoms customers to make informed decisions on which supplier to use.
The Energy Retail Association (ERA), formed in 2003, represents the major electricity and gas suppliers in the domestic market in Great Britain.
The ERA works closely with government, NGOs, charities and other organisations in England, Scotland and Wales to ensure a coordinated approach to dealing with the key issues affecting our industry and the British consumer.
All the main energy suppliers, operating in the residential market, in Great Britain are members of the association - British Gas, EDF Energy, npower, E.ON, Scottish Power, and Scottish and Southern Energy. The ERA is headed by the Chief Executive, Duncan Sedgwick, who was formerly Retail Director of Powergen (now E.ON). He is given high level direction from a Board made up of the Chief Executive Officers and Managing Directors of our six member companies.
useful links to the energy retail association
energywatch campaigns on behalf of all energy consumers on a wide range of market issues including poor customer service, energy prices, social policies and sustainability. energywatch works with the media and stakeholders to inform consumers, highlight injustice and campaign for change.
Ofgem is committed to promoting choice and value for all energy customers. Protecting consumers is Ofgem’s first priority, they do this by promoting competition, wherever appropriate, and regulating the monopoly companies which run the gas and electricity networks.
